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Terms of sale


The online sales sitehttp://greendogs.fr  is managed by green DOG'S,   whose head office is located at 15 Allée Turcat Mery 13008 Marseille,registered in the register of Commerce and Companies of Marseille under the number 805 332 830.

It is previously specified that these conditions govern the sales of its products by Green Dog's to any individual or legal person making a purchase via the http://www.greendogs.frwebsite, referred to as "client".

These General Terms of Sale, as well as the purchase order and order confirmation are the sales agreement between Green Dog's and the CLIENT relating to the sale of the products ordered.

Any order made on the http://www.greendogs.fr website requires the CLIENT to accept the Full Terms and Conditions of Sale beforehand and without reservation.

In the event of a disagreement with the terms and conditions of the General Terms of Sale, the CLIENT must not use the Website.

Green Dog's reserves the right to adapt or modify its General Terms of Sale at any time and without notice, as adaptations or modifications are applicable to any orders after the adjustments or modifications.

In the event of a change, the General Terms of Sale applicable to the CLIENT order are those that were online, and which the CLIENT accepted on the day of the ordering.


Article 1 - Definitions

The terms and expressions identified by a capital letter in the General Terms of Sale have the following meaning (whether used in the singular or plural).

  • General Terms of Sale: refer to this document, the terms and conditions applicable in the relationship between Green Dog's and client.

  • Order: refers to the order to purchase the CLIENT for one or more Products or Services(s) passed through the use of the http://www.greendogs.fr Website or via Customer Service

  • Website: designates the website accessible to the address http://www.greendogs.fr

  • Product: refers to a product or service offered for sale on the http://www.greendogs.fr Website

  • CLIENT: refers to a Physical or Moral Person, consumer, who uses the website http://www.greendogs.fr and acquires one or more Products, for his personal needs, having previously adhered to the General Terms of Sale.


Article 2. Object

These General Terms of Sale are intended to define the contractual relationship between Green Dog's and client and the conditions applicable to any purchase made through the website http://www.greendogs.fr


By accepting these General Terms of Sale, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of minor age in your care to buy from this online sales site.

The use of our products for any illegal or unauthorized purpose is prohibited.

The company   Green Dog's   retains the ability to change these Terms of Sale at any time, in order to comply with any new regulations or with the aim of improving the use of its site. As a result, the applicable conditions will be those in effect on the date of the order by the CLIENT..


Article 3. Rates

The prices on the product sheets of the internet catalogue are prices in Euros () all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products.

Green Dog's reserves the right to change its prices at any time, however, with the understanding that the price listed on the day of the order will be the only one applicable to the CLIENT.

The products remain the property of http://www.greendogs.fruntil the price is   fully collected per http://www.greendogs.fr..

The products on sale will be marked by a "PROMOTION" sticker or by a barred price, our promotions are valid within the limit of the stocks available at the time of order and during the posting period.

For CLIENTS outside Metropolitan   France, http://www.greendogs.fr is obliged, in accordance with the current law, to charge VAT on orders shipped to most EUROPEAN Union countries.

For CLIENTS outside the European Union and DOM-TOM, orders are not subject to VAT, but may be subject to local and customs taxes in the receiving country. These rights and sums are not within the purview of http://www.greendogs.fr. They are the responsibility of the CLIENT.

Warning: Any inaccurate information provided by the CLIENT for the purpose of avoiding VAT may result in civil fines and criminal prosecution.

Product prices listed on the http://www.greendogs.fr website do not include processing and shipping fees that are charged in addition to the price of the Products purchased and based on the total amount of the order.

Personalize according to your shipping policy


Article 4. Command

Contractual information is presented in French and will be confirmed with this contractual information by the time of delivery. Green Dog's reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.

To order Products from the http://www.greendogs.frWebsite, the CLIENT must create an account by providing the required information on the registration form.

To this end, the CLIENT states that it provides complete, not erroneous, personal information that will enable theto give in to its precise identification in any situation. Any fanciful, slanderous personal information may result in the closure of the CLIENT's account and the cancellation of its Order.

The account creation section can be accessed directly from the main menu bar. At each visit, the CLIENT,if he wishes to order or consult his account (order status, personal information...), will have to identify himself using this information.


Article 5. Payment

The price of the products and the costs of logistic preparation and delivery are payable in full by the CLIENT at the time of the order.

The http://www.greendogs.fr website is likely to offer the Customer to pay for his order by various means of payment of choice:

  • credit card:
    After choosing the method of payment by bank card, the Customer is redirected to the secure interface of the payment system in order to securely inform his personal credit card references. If the payment is accepted, the order is registered and the contract is permanently formed. Payment by credit card is irrevocable.

  • either by bank transfer:
    After choosing the method of payment by bank transfer, and as soon as the order is validated, the Customer receives confirmation of the registration of his order. In order to finalize his payment and trigger the processing of his order, the Customer must make the transfer corresponding to the amount of his order to the bank account of Green Dog's, whose details are communicated to the Customer at the end of the order.
    Upon receipt of the transfer, the order will be processed and the Customer will be informed by e-mail.


Article 6. Right of Withdrawal

In accordance with Article L121-21 of the Consumer Code, the Customer has 14 working days from the date of receipt of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

The products must be returned in their original packaging, without being used, accompanied by the signed initial delivery voucher. The return costs are the responsibility of the Customer.


Article 7. Delivery

The delivery of the Products will take place, after registration of the order's regulations, at the delivery address indicated by the CLIENT during the ordering process. An email will be sent to the CLIENT to inform of the shipment of the Products. The CLIENT has the ability to choose between different means of delivery.

The shipping costs are calculated according to the mode of delivery chosen (home, relay point, post office...), the weight of the parcel and place of destination.

Delivery times are only given as an indication, if they exceed thirty days from the order, the sales contract can be terminated and the Customer refunded.


Article 8. Warranty

All products offered by Green Dog's on the http://www.greendogs.fr website are guaranteed by   articles 1641 and following of the Civil Code. If a product sold is not compliant, it may be returned to Green Dog's,which will take it   back, exchange it or Refund. All claims, exchange or refund requests must be made electronically at: serviceclient@greendogs.fr,within thirty days of delivery.


Article 9. Responsibility

For all stages of access to the site, Green Dog's has only a means obligation for all stages of access to the site, the ordering process, delivery, customer service or later services. Green Dog's cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including data loss, intrusion, viruses, service disruption, and other involuntary problems,or in fact characterized as force majeure, in accordance with the jurisprudence.

Computerized records stored in Green Dog's information systems under reasonable security conditions will be considered evidence of communication, orders and payments between Green Dog's and the Customer.


Article 10 - Security

The site http://www.greendogs.fr been the subject of asecurity system: it has been adopted the SSL encryption process but it has also been strengthened all jamming and encryption processes to protect as effectively as possible all sensitive data related to the means of payment.


Article 11 - Intellectual Property

All texts, comments, books, illustrations and images reproduced on the http://www.greendogs.fr website are reserved for copyright, intellectual property and worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is permitted, subject to different or even more restrictive provisions of the intellectual property code. Any full or partial reproduction of the http://www.greendogs.fr site http://www.greendogs.fr is strictly prohibited whether in the form of a photo, logo, visual or text.


Article 12. Personal data

All the data you entrust to the site http://www.greendogs.frare so that you can process   your orders.
Under Law 78-17 of January 6, 1978, relating to computers, files and freedoms, you have a right to correct, consult or modify and delete the data you have provided to us. This right can also be exercised online.


Article 13. Force majeure

Green Dog's performance of all or part of its obligations, including delivery, will be suspended in the event of a fortuitous or force majeure case that interferes with or delays its execution. These include, without limiting, the list of wars, riots, insurrections, social unrest and strikes of all kinds.   Green Dog's will inform CLIENTS of the occurrence of a fortuitous or force majeure case within seven days of its occurrence. In the event that this suspension continues beyond a 15-day period, the CLIENT at thewill have the possibility of terminating the current order, and the price of the products ordered and the delivery costs paid will be refunded.


Article 14. Applicable laws and competent courts

The General Terms of Sale are subject to French law. Only the French version of these General Terms of Sale is authentic. In the event of difficulties ahead of the Order, the delivery of the Products and, more generally, the execution of the sale, the CLIENT will have the opportunity, before any legal action, to seek an amicable solution, especially with the help of a consumer association or any other advice of its choice.


Article 15. Customer service

For any information or questions about an order, customer service is available:

  • By email: serviceclient@greendogs.fr